Frequently asked questions

How much is delivery?

Delivery within Bristol for bikes and e-bikes (and any accessories) is £25. Bikes will be delivered fully assembled and ready to ride.

Unfortunately delivery to the rest of the UK is currently unavailable due to extraordinarily high levels of demand, apologies for the inconvenience.

We only deliver accessories when purchased with a bike, we do not offer a mail order service for smaller orders, sorry.

Simply select your preferred delivery option when you complete your purchase online.

Where can I test-ride a bike?

We have a fleet of demo bikes of various sizes and models at our shop in Bristol. We can advise on size and fit and you can try out different frame sizes, saddles, handlebars and configurations.

Where do all the bike’s components come from?

We have hand-picked our own set of components from manufacturers all over the world, carefully matching performance with reliability and longevity. Where necessary we have tested the components ourselves, or had them independently tested to ensure compliance.

Real-world testing is sometimes best of all, and our experience of repairing and servicing thousands of customers’ bikes has provided us with a good understanding of exactly which components are the best quality and will stand the test of time.

The devil is in the detail when it comes to bike components, and it is our attention to detail when specifying components that makes the difference between an average bike and a truly practical, reliable, long-lasting one.

Do Bristol Bicycles manufacture frames and forks in the UK?

We design our own frames and forks here in the UK, and in common with all other aluminium bike frames produced in any significant volume, we get them manufactured by specialist factories in China and Taiwan.

Why are Bristol Bicycles black?

Quite simply, because black is the most practical colour. It’s less flashy and eye-catching as a theft-prevention measure. It shows the dirt less. Matching the paint colour is easier if it gets scratched or chipped and needs touching-up. And we think black looks quite smart and sleek, in a classy understated kind of way.

Can I fit mudguards and luggage racks?

Bristol Bicycles frames are all designed for fitment of pannier racks and mudguards. (They do not come fitted as standard to keep the price of the bike down, and because some customers like to choose a specific type of rack, or mudguards of a particular colour, or may even have their own already). But rest assured all Bristol Bicycles will accept a pannier rack and full-length mudguards – as we firmly believe all practical bikes should.