Frequently asked questions

How much is delivery?

Free delivery applies to the mainland UK for all bike and E-bike purchases (and any lights, locks, panniers etc. purchased at the same time will be sent for free along with the bike).

The delivery cost on small items is £2.50. Most larger items are between £5.00 and £8.50.

Simply select your preferred delivery option when you complete your purchase online.

Please contact us to request a quote for international delivery, or delivery to highlands and islands.

Where do all the bike’s components come from?

We have hand-picked our own set of components from manufacturers all over the world, carefully matching performance with reliability and longevity. Where necessary we have tested the components ourselves, or had them independently tested to ensure compliance.

Real-world testing is sometimes best of all, and our experience at Jake’s Bikes of repairing and servicing thousands of customers’ bikes has provided us with a good understanding of exactly which components are the best quality and will stand the test of time.

The devil is in the detail when it comes to bike components, and it is our attention to detail when specifying components that makes the difference between an average bike and a truly practical, reliable, long-lasting one.

How come Bristol Bicycles are so affordable?

We want to make cycling a viable alternative to driving for as many people as possible, so the bikes are priced very affordably, undercutting directly comparable models from big-name brands by as much as £50, as well as being built by hand in the UK.

We can achieve this because we do everything ourselves in Bristol, from designing the frames and sourcing and importing the components, to building and retailing the bikes, thereby cutting out two or three middle-men. The savings can be passed on to our customers.

Do Bristol Bicycles manufacture frames and forks in the UK?

We design our own frames and forks here in Bristol, and in common with all other aluminium bike frames produced in any significant volume, we get them manufactured by specialist factories in China and Taiwan.

Wherever possible we source various other components from Europe – our wheel rims are made in France and the wheels are then built in the UK, and our tyres and inner tubes are made in the Czech Republic. As with the frames and forks, if these components ever become available in the UK at viable prices we will certainly start sourcing them here.

Why are Bristol Bicycles black?

Quite simply, because black is the most practical colour. It’s less flashy and eye-catching as a theft-prevention measure. It shows the dirt less. Matching the paint colour is easier if it gets scratched or chipped and needs touching-up. And we think black looks quite smart and sleek, in a classy understated kind of way.

What do the names of each bike model mean?

We have named each of our bikes after a different hill in or near Bristol – and being a hilly city, there are plenty of names to choose from. All Bristol Bicycles are designed to excel on hilly terrain, having plenty of gears and good brakes and being pretty lightweight, so we thought it was a fitting tribute to their home city to name them after local hills.

The E-bike and Tourer were named the S’Park Street and Burrington after a public competition to select two new names in January 2018.

Can I fit mudguards and luggage racks?

Bristol Bicycles frames are all designed for fitment of pannier racks and mudguards. (They do not come fitted as standard to keep the price of the bike down, and because some customers like to choose a specific type of rack, or mudguards of a particular colour, or may even have their own already). But rest assured all Bristol Bicycles will accept a pannier rack and full-length mudguards – as we firmly believe all practical bikes should.