www.jakesbikes.co.uk and www.bristolbiycles.co.uk (“This website” or “this site”) are owned and operated by Jake’s Bikes Limited (collectively “We”, “Us” or “Our”). Bristol Bicycles is a trading name of Jake’s Bikes Limited.
Jake’s Bikes Limited is a limited company registered in England with company number 07449533. Our registered address is
6A Haymarket Walk, Bristol BS1 3LN
Phone: 0117 329 7363
Our VAT number is 113036076.
There are two types of information we can collect from you. Personal Data (such as names and e-mail addresses you voluntarily provide on this website, by email or by telephone) and Aggregate Data (such as information about traffic patterns on this website: for example, what browser, what internet connection, what country, time, and what pages, and how many users log into this website on a daily basis).
We store your personal information if you provide Us with your name and contact details in person or by phone, or if you send Us personal correspondence such as e-mails or letters. We store this information so that We can contact you in relation to your enquiry, or so that We can provide you with the product or service requested, for example to fulfil your order. We may collate this information into a file specific to you in order that We can organise and find it, for example as an order history.
Personal data is also collected by this website when you provide it voluntarily, for example by signing up for email newsletters, or by sending us an email. Such information is protected by means of either a password or a unique code or link, and is thus not accessible to the public. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, and sending such information is done entirely at your own risk.
We never store your credit or debit card details electronically or otherwise.
We may share your personal data with the new owner if we sell our business. We may also share your personal data with agents and service providers, for example consultants or contractors that we employ. Beyond this we do not sell, trade, rent or otherwise share your personal information with third parties without your permission, except to cooperate with law enforcement enquires where required to do so.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. At your request We are happy to provide you with copies of all information held about you on our systems; We reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
In the course of using Our website, We automatically collect certain information from your web browser such as the URL that you just came from and what type of browser your are using. This information is not stored or linked to anything personally identifiable so you will remain anonymous to Us.
Pages which contain embedded content, for example youtube videos, may also contain cookies from their websites. Please refer to their privacy policies for further details.
Third Party Links
2. Product Information
Waiting list and delivery
All Bristol Bicycles purchased online are built to order, usually within a week. We maintain a waiting list during busy periods, and the waiting time can be up to 2 weeks. Once you place your order we will contact you to confirm the scheduled date for building your bike. Please allow an additional three working days for delivery.
Bikes collected from Jake’s Bikes in Bristol will be provided fully-assembled and ready to ride. Bikes sent by courier will have the handlebars, pedals, saddle and front wheel removed. You will need a 5mm allen key and strong 15mm spanner to install these. Assembly instructions are provided with the bike, but tools are not. If in any doubt, we suggest you consult a professional bike mechanic.
As on any new bike, it is normal for components to bed-in and for the bike to require adjustment after the first few weeks of use. Symptoms can include imprecise gear changes because of gear cable stretch, and brakes developing a squeal and requiring adjustment. If you are able to bring the bike back to Jake’s Bikes in Bristol we offer a free tune-up and service within the first 6 weeks of ownership to adjust these types of issues. If the bike was delivered to you by courier and if you are unable to return it to us, you must be able to carry out the tune-up and adjustment yourself, or pay for a professional mechanic to undertake the work.
All photographs and images are for illustrative purposes only. The actual size and model of bike may differ slightly in specification from those shown, e.g. the headset type, cable routing, of brand of wheel rim and tyre is slightly different one some frame sizes.
Bristol Bicycles are for use on-road and on well-finished, smooth paths and trails. They are not suitable for mountain biking, stunting, jumping, carrying more than one person, or any other purposes.
Please read and ensure you understand the owners manual provided before using the bicycle, and always adhere to the safety warnings and follow the adjustment and maintenance guidelines contained therein.
All Bristol Bicycles come with a 12-month limited warranty on materials and workmanship. This warranty extends for one year from date of purchase while owned by the original retail purchaser.
If a component should fail due to faulty materials or workmanship within the warranty period, a replacement component will be provided free of charge. At the discretion of Bristol Bicycles we may also fit the part without charge, but we retain the right to refuse to do so: under the terms of the warranty the original owner is responsible for all labour charges connected with the repair or replacement of all parts. The owner is also responsible for the return of the bicycle to us for any work to be carried out.
This warranty does not cover consumable items such as (but not limited to) tyres and inner tubes or brake blocks or pads, nor does it cover wear and tear: components such as chains, chainrings, cables, and eventually wheel rims will wear out under prolonged and heavy use.
No liability is accepted for damage caused through neglect, improper use, lack of regular servicing, road accident/collision, or anything other than faulty materials or workmanship.
The warranty applies to original purchaser only and is not transferable. Proof of purchase may be required.
In the event that Bristol Bicycles elect to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased. We may not be held responsible for labour charges for component changeovers when a frame is replaced.
If you elect to repair a defective product yourself or use the services of someone other than Bristol Bicycles, we will not be liable for any damage, failure or loss caused.
The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability or fitness for a particular purpose.
Bristol Bicycles shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its products. Bristol Bicycles’ liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at our election, to the repayment of an amount equal to the purchase price of the product in question. Liability is not limited or excluded for any bodily injury or death caused by the negligence of Bristol Bicycles or any of its employees.
Warranty does not affect your statutory rights.
3. Instructions for cancellation
Right to cancel
If you purchased goods online or by phone, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the attached cancellation form, but it is not obligatory. Our contact details are as follows:
Jake’s Bikes Limited
6A Haymarket Walk, Bristol BS1 3LN
Phone: 0117 329 7363
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), provided that the Goods in question are returned by you, and received by us, in the condition they were in when delivered to you. We may make a deduction from the reimbursement for loss in value of any goods supplied to reflect any reduction in the value of the Goods as a result of your handling of the Goods.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or
(b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
To: Jake’s Bikes Limited
6A Haymarket Walk, Bristol BS1 3LN
Phone: 0117 329 7363
I hereby give notice that I cancel my contract of sale of the following goods:
Signature (only if this form is notified on paper):
All notices you send us must be sent to the contact details above. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
5. Applicable Law
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.
We try to ensure that all information on our websites is accurate, but we retain the right to change specifications, prices and other details where necessary without prior notice. Errors and Omissions Excepted.
Our websites, correspondence and customer service are currently only available in English.
6. Waste Electrical or Electronic Equipment
When they reach the end of their life, batteries and other electrical components from E-bikes should be recycled or disposed of responsibly. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). Our DTS registration number is 401623.
To find more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk and enter your postcode.